For Immediate Release
April 8, 2010
Contact:
Communications Coordinator
1-800-838-0388
Maine and America Need Better Care
 
New Campaign Focuses on
Improving & Coordinating Care for Vulnerable Older Adults as
 Health Reform is Implemented
 
NEW Survey: Older Adults Suffering From Poor Care Coordination
(Augusta)  Consumers for Affordable Health Care (CAHC) is joining more than 100 organizations across the nation in kicking off a new campaign that will help ensure national health reform works for those with a lot at stake- older Americans and those with multiple health conditions.  Together with the National Partnership for Women & Families, Community Catalyst and the National Health Law Program (NHeLP) today we launched the Campaign for Better Care (CBC), a multi-year initiative that will focus on improving health care quality, coordination and communication for vulnerable older patients and those with multiple health problems and their family caregivers.  One of the Campaign's key goals is to build a consumer movement of and for these families who are counting on health reform to provide the comprehensive, coordinated, patient-centered care they need.  
 
"Here in Maine we are ahead of the nation when it comes to health care reform.  Maine people have benefited from many consumer protections on our books that the rest of the country will just begin to benefit from under national health reform. But there is still a lot of work to do when it comes to making sure the care our older residents and those with multiple health conditions get better care.  Lowering costs through better care and health is critical. That's why we are thrilled to join this Campaign," says CAHC Executive Director Joe Ditré.
 
The Maine Campaign for Better Care, is led by Consumers for Affordable Health Care, who is joined by several partner organizations and businesses including the American Heart Association- Founders Affiliate, City of Portland Minority Health Program, Direct Care Alliance- Maine Chapter, Eastern Area Agency on Aging, Law Office of Alice E. Knapp, Maine Equal Justice Partners, Maine Parent Federation and Maine Women's Lobby. Nationally, the CBC launches with a Steering Committee comprised of leaders of some of the nation's most powerful groups, and a diverse Consumer Coalition with more than 100 national, state and local organizations that are coming together for the first time ever to work on this set of issues.  
 
The Campaign's policy agenda aims to ensure that the reformed health care system provides the comprehensive, coordinated, patient- and family-centered care that older adults and individuals with multiple health problems need.  It will advocate for better ways of delivering care including effective care coordination, transition management, medication reconciliation, support for patients and their family caregivers, and care that is culturally and linguistically appropriate.  It will support payment strategies that enhance primary care practice and reward better quality, coordination and communication among providers, patients and family caregivers.  It will press for performance measurement that holds providers accountable and sets priorities for quality improvement.  It will promote effective use of health information technologies.  It will press for assessment of patient experience to improve care and tools that empower patients and caregivers to make fully informed decisions.
  
"Health reform is law, but in some ways the hardest work is just beginning," said National Partnership President Debra L. Ness.  "Reform has given us key building blocks, but we need to implement it in ways that will improve care for our sickest patients - those who are the heaviest users of our health care system, with the highest costs and the poorest outcomes.  Millions of older people with multiple chronic conditions and their families are counting on reform to improve coordination and care.  It is essential to their independence, quality of life and financial security.  If we can make the system work for this population, we can make it work for everyone.   The Campaign for Better Care will organize a powerful nationwide network of advocates to advance that goal."
 
SURVEY RESULTS
 
A national survey of Americans age 50 or older, conducted by Lake Research Partners* in March for the Campaign for Better Care, finds that three in four respondents (74%) want their doctor to talk and share information with each other.  Millions have experienced problems related to a lack of communication and coordination among providers, which tend to especially affect heavy users of the health care system and people of color:
 
 
  • 40% of people who take five or more medications, 47% of heavy users of the health care system, and one in three people age 50 or older say their doctors do not talk to them about potential interactions with other drugs or over-the-counter medications when prescribing new medications.
 
  • 36% of heavy users of the health care system, and 20% of people age 50 or older, say they have received conflicting information from different doctors.
 
  • One in eight (13%) respondents - and 20% of Latino respondents - has had to redo a test or procedure because the doctor or hospital did not have the earlier results.
 
  • 35% of respondents with multiple chronic conditions, and 30% of respondents overall, have had to themselves bring an X-ray, MRI or other test result to a doctor's appointment.
 
  • 45% of heavy users of the health care system, 40% of those with multiple chronic conditions, and 29% of respondents overall have had to act as a communicator between doctors who weren't talking to each other.
 
  • Three-quarters of heavy users of the health care system (76%) have left a doctor's office or hospital confused about what to do at home. 
 
"These numbers are appalling, and they translate into debilitating and avoidable health problems, untold stress on family caregivers, precious health dollars wasted, unacceptable disparities, duplicative tests and procedures, and lost lives," said NHeLP Executive Director Emily Spitzer.  "We can and must do better.  Our goal with the Campaign for Better Care is to empower and engage patients and their caregivers, so we can ensure that reform delivers on its promise to vulnerable older patients and their families. It's simply not right that that older people - who often are the sickest and most vulnerable - are not getting the health care they need."  
 
Learn more, and read stories of patients who need better care, at www.CampaignForBetterCare.org. 
Other states taking part in the CBC include Massachusetts, North Carolina, Ohio, Pennsylvania and Wisconsin.  
 
*Lake Research Partners conducted this survey, administered by Knowledge Networks, among a nationally-representative probability sample of N = 1,066 adults ages 50 and older. The survey was conducted March 26 through 30, 2010. The margin of sampling error for the survey is + 3.0  percentage points. The sampling error is larger for smaller subgroups within the sample. 
Consumers for Affordable Health Care is a non-profit, non-partisan organization that has been helping Maine people get quality, affordable health care for more than 20 years. If you have any public or private insurance questions please call our toll free consumer HelpLine at 1-800-965-7476.   
 
# # #
   
For more information or to schedule interviews contact:
Cherilee Budrick, Communications Coordinator
Consumers for Affordable Health Care
207-622-7083
cbudrick@mainecahc.org
 
 
Consumers for Affordable Health Care   *    P.O. Box 2490   *   Augusta, ME   *   04330-2490
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