Advocating the right to quality, affordable health care for every person in Maine.
Consumer Assistance HelpLine


Consumer Assistance Helpline


A FREE service for everyone in Maine.

Do you need help with…

  • Finding health coverage you can afford?
  • Understanding your options in the Health Insurance Marketplace?
  • Enrolling in MaineCare?
  • Understanding your health coverage?
  • Filing an appeal or complaint?
  • Finding programs to help with health care and drug costs?

We can help.


Our HelpLine is open from 8:30 am – 4:30 pm, Monday through Friday. If the HelpLine is busy, please leave a message. In most cases, we will return your call within one business day.

We do not sell insurance. We give FREE information, and help on health coverage and health care costs. We are a nonprofit, not a government office. All calls are confidential.

Guide to Maine Health Care

The online Guide to Maine Health Care gives you a basic idea of coverage choices and programs that can help you pay for care. You can call the HelpLine if you have questions about anything in the guide.

Help with Coverage Disputes

Our HelpLine and legal staff can help you figure out your coverage and rights. We focus on getting bills paid. We can also help with denials, appeals, or complaints, and help you understand your insurance and options.

Workshops and Presentations

We train health professionals on MaineCare eligibility, private insurance, and other programs that can help people. We also provide other presentations as well. Some workshops are free, and others are low-cost.

Language Line interpreter services are available.

TTY 1-877-362-9570

The work we do is made possible through the support of individuals like you.

IMPORTANT: If your 2017 health insurance plan was discontinued, you may qualify for an extension to sign up for a new plan until March 1, 2018.

The Open Enrollment period to get health insurance for 2018 ended on December 15, 2017. Open Enrollment is the time of year you can sign up for health insurance. If you don’t have any insurance, you might have to pay a fine when you file your taxes.

If you didn't sign up during Open Enrollment, you may be able to get a Special Enrollment Period to sign up now if you have a qualifying life event, like loosing other insurance, getting married or having a baby.

You can also apply for MaineCare anytime of year!

Check out our Guide to Maine Health Care or call our HelpLine at 1-800-965-7476 to learn more and find out what you can qualify for!

Get Covered

Find free help from a “navigator” or other local assister in Maine — a service of Search by city or zip code.

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