Advocating the right to quality, affordable health care for every person in Maine.
Consumer Assistance HelpLine


Consumer Assistance Helpline


A FREE service for everyone in Maine.

Do you need help with…

  • Finding health coverage you can afford?
  • Understanding your options in the Health Insurance Marketplace?
  • Enrolling in MaineCare?
  • Understanding your health coverage?
  • Filing an appeal or complaint?
  • Finding programs to help with health care and drug costs?

We can help.


Our HelpLine is open from 8:30 am – 4:30 pm, Monday through Friday. If the HelpLine is busy, please leave a message. In most cases, we will return your call within one business day.

We do not sell insurance. We give FREE information, and help on health coverage and health care costs. We are a nonprofit, not a government office. All calls are confidential.

Guide to Maine Health Care

The online Guide to Maine Health Care gives you a basic idea of coverage choices and programs that can help you pay for care. You can call the HelpLine if you have questions about anything in the guide.

Help with Coverage Disputes

Our HelpLine and legal staff can help you figure out your coverage and rights. We focus on getting bills paid. We can also help with denials, appeals, or complaints, and help you understand your insurance and options.

Workshops and Presentations

We train health professionals on MaineCare eligibility, private insurance, and other programs that can help people. We also provide other presentations as well. Some workshops are free, and others are low-cost.

Language Line interpreter services are available.

TTY 1-877-362-9570

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