Job Opening:
HelpLine and Outreach Associate

Consumers for Affordable Health Care (CAHC), a non-profit advocacy organization committed to helping all Maine people obtain affordable, quality health care, is seeking a HelpLine and Outreach Associate. This professional position, working under the direct supervision of the Director of Programs and Policy and closely with the organization’s other program staff, would be responsible for providing information to people seeking assistance in obtaining access to health care and coverage in Maine through outreach activities and CAHC’s statewide, toll-free HelpLine. The position also involves community education services to consumers and groups about public and private health care coverage options.

Responsibilities include:

• Answering in-coming calls to our statewide, toll-free HelpLine

Providing accurate information and assistance to the public regarding health care programs. This includes aid in screening for potential eligibility for assistance programs, program navigation, mediation, and more.

• Conducting targeted outreach activities
• Conducting informational activities, such as table displays, and brief presentations
• Preparation of easy to read materials for public circulation
• Representing CAHC and consumer interests at various meetings and public functions
• Generation of timely activity reports according to the project work plan
• Participation in media events

Requirements:

Candidates must be highly organized and have excellent written and oral communication skills. This position requires the ability to articulate information to other professionals and laypeople, as well as the ability to complete multiple assignments under tight time constraints. Candidates must be proactive, self-starters, who are highly motivated and able to work well alone and in a team setting. Candidates must have a commitment to social and economic justice in Maine. Proven customer service and public speaking skills are a plus. Working knowledge of word processing, and spreadsheet programs (e.g., Microsoft Word and Excel) is required. Working knowledge of database and presentation programs is a plus. An understanding of public (especially Medicaid) and private health insurance programs and experience working with diverse constituencies is a plus. Some statewide travel is required. Occasional evening and weekend availability may be required.

Please send résumé, cover letter, and a list of three references to Lisa Webber by mail to Consumers for Affordable Health Care Foundation, PO Box 2490, Augusta, ME 04338-2490 , or by email to: lwebber@mainecahc.org. CAHC Foundation is an Equal Opportunity Employer.

Return to Foundation News and Publications